TERMS & CONDITIONS

 

RESERVATIONS:

1.       All confirmed reservations shall be made in writing and should be duly acknowledged by our Manila Office prior to the guest/s’ arrival at the hotel.

2.       Confirmation of room reservation is subject to room availability and receipt of payment.

3.       Red Coconut Reservation Officers have the right to change the above policies when deemed required. Final cancellation policy will be upon the said Officer's discretion.

 

PAYMENT/CUT-OFF PERIOD:

Full payment of rooms shall be required prior to guest/s’ arrival at the resort. Demand for payment shall be in accordance to the payment schedule stated herein below:

 

1.       Lean Season (01 June – 31 October) – payment must be settled at least 7 days before guest/s’ arrival at the hotel.

2.       Regular Season (01 November – 19 December / 06 January – 31 May except Holy Week) – payment must be settled 14 days before guest/s’ arrival.

3.       Peak Season (20 December – 05 January / Holy Week / Chinese New Year) – payment must be made at least 1 month before guest/s’ arrival at the hotel.

 

CANCELLATION & NO-SHOW:

Cancellation policy applies to all bookings:

 
Low
High
Peak
50%
12 days
15 days
30 days
100%
7 days
9 days
14 days or less

 

1.       Lean Season – cancellation charges equivalent to 1 night of room charges for any cancellations received 7 days or less prior to guest/s’ arrival at the hotel.

2.       Regular Season – cancellation charges equivalent to 1 night room charges for any cancellations received 15 days or less.

3.       Peak Season – 50% of total room charges for any cancellations received within 30 days before guest/s’ arrival at the hotel. However, we shall charge 100% or the full room charges if cancellation is received 14 days or less.

 

CONCESSIONS

The same rate will apply for group bookings; however, for every 15 paying per person, the 16th per person (15+1) shall be free of charge on room accommodation or equivalent to half (1/2) twin.

 

 

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